Adding a Manual Adjustment to an Order
Find the customer’s order through Order Manager, using the filters. Once inside of the order, click the Plus/Minus (+-) Button.
When you click the Plus/Minus (+-) Button, it will bring you to the Add Adjustment box. From here you can name the Manual Adjustment, give the adjustment a price (one thing to note, if you want to refund the customer a specific amount you will have to make the amount negative), & then select the tax type. Once all of this information is filled out, click Accept.
You will either see a positive or negative Net Order Difference depending on the Manual Adjustment you made.
If you made a negative adjustment you can click the REFUND button and the amount you put in will be refunded to the customer's credit card.
If you made a positive adjustment, you can click the PAYMENT button and that will bring you to the page where you can enter in the customer's credit card information.
If at any time you want to cancel what you're doing, you can click the RESET button and it will reset the order back to its original state.