Notes and Transactions
Each order within Chipply has a left-hand menu option of Notes and Transactions. This page displays the date/time of the initial transaction, as well as any monetary updates that have been made throughout the life of the order. This is helpful in case you ever need to look back and see when an item was refunded or if a customer had an error while placing an order on a web store.
You can access Notes and Transactions by going into any order through Order Manager and clicking Notes and Transactions on the left-hand menu. There are 2 sections to this page: Internal Notes and Transactional History.
Transactional History
This section will show the history of the transactions. The date/time of the initial purchase will always appear. Additionally, if any subsequent refunds or changes take place on the order, you'll be able to see the date/time of those as well.
Internal Notes
You are able to add any notes here regarding the transactions. Along with adding your own notes, other notes can appear here as well, such as order failure error codes (example: invalid credit card number).