Failed Orders
There are various reasons as to why a credit card may fail on a Chipply store. To provide clarification on why the card failed, Chipply will display the exact error being sent from the issuing bank or credit card processor within the order.
To See Why an Order Failed:
1) Find the customer’s order through Order Manager. You can do this by searching customer info or filtering the Order Status to Failed. When you find the customer order, you can see the order is listed as Failed.
2) Once inside the order, click on Notes & Transactions on the left-hand menu.
Within the Internal Notes, Chipply will display the exact error being sent from the issuing bank or credit card processor.
There are two ways you can proceed to complete the order:
1) You can complete the order through Order Manager: The customer can provide accurate information so the card won't fail, or even provide a new card. The Failed order will then be changed from Failed to Paid. When completing an order from within Order Manager there is no address verification when entering in the CC information.
2) The customer can place a new order with accurate information or a new card: The customer can go to the web store and complete a new order with updated information to fix the fail or use a different card. When the order is placed correctly, it will show up as a Paid order in Chipply. The Failed order will remain as Failed and will not be included in the store totals.