Email Customers from Backorder/Substitution Utility
You can now email customers directly from the Backorders/Substitutions Utility. For example, if an item from your store is backordered, and you need to notify the customers who ordered that item of a substitution or extended wait time, Chipply makes it easy to email those customers. Read the steps below to see how!
1) On the left-hand menu of the store, click Backorders/Substitutions
2) Search for the item from the product dropdown (narrow your selection by color and size if applicable)
3) The orders containing that product will appear, check the boxes of the orders you want to send an email to
4) Then click the blue button EMAIL CUSTOMERS
5) You can now create a new email to send to those customers using an email you draft or utilize a template (if you need a template created, please let us show you how to do that.)
a. Create the body of your message. Use merge fields from right-hand menu as applicable.
b. Add recipients as needed. For example: If you want to copy the group organizer on the email, you can add the organizer's email as a recipient
c. Lastly, in the top right corner click SEND
6) The Email Customers option will also be displayed after clicking Apply Changes. You can send the email from either location following the same steps.