How to Create and Use a Message Template
You have the ability to email customers from right inside of Chipply. This is great for letting customers know that their order is ready for pick up, notifying customers of a backordered item, and for many other scenarios. You can email all customers within a store, a select few, or even one individual.
We've made it easy to email customers quickly and efficiently by adding templates. With our Message Customers feature, you can create templates of messages that you send time and time again, so you're not always retyping the body of the email. Simply select your desired Message Template, select your recipients, and click send!
How to Set Up a Message Template
1) Click My Account on the top navigation bar
2) On the left-hand menu click Message Templates
3) Click ADD on the top right-hand side of your screen
4) Fill out the message fields, making sure to unclick Add to Automated Messages
*Please note if you do not unclick Add to Automated Messages, the message template you create will be added to your Automated Emails and will be sent with every store launch.
How to Use Your Message Template
When inside your store, click Message Customers on the left-hand menu. At the top of your page, you will be able to choose the template you created from the Select From Template drop-down.
