How to Create and Use a Message Template

You have the ability to email customers from right inside of Chipply. This is great for letting customers know that their order is ready for pick up, notifying customers of a backordered item, and for many other scenarios. You can email all customers within a store, a select few, or even one individual.  

We've made it easy to email customers quickly and efficiently by adding templates. With our Message Customers feature, you can create templates of messages that you send time and time again, so you're not always retyping the body of the email. Simply select your desired Message Template, select your recipients, and click send!

How to Set Up a Message Template:

1) Click My Account on the top navigation bar.

2) On the left-hand menu, click Message Templates.

3) Click ADD on the top right-hand side of your screen.

4) From the Template Type drop-down, select Message Customers.

5) Give this template a name, then fill out the message fields including Email Subject & Body. Utilize the merge field to customize the message for each customer.

How to Use Your Message Template:

When inside your store, click Message Customers on the left-hand menu. At the top of your page, you will be able to choose the template you created from the Select From Template drop-down.

If you have Chipply Premium, you can set up SMS Templates at the same time, so you can text your customers!