Emailing Customers in Chipply
Chipply allows you to email customers that have placed orders on a web store. This is great if you need to email individual customers or many customers in bulk. For example, you can email an individual customer about a backordered item. Or, you can email ALL customers on the store when their order is ready for pick up.
To Email Customers:
1) Click on Message Customers on the left-hand menu
2) Fill out the Message Name
3) Choose the date and time you want the email to be sent - it will automatically default to the current/date time, but you can schedule this out for a later date.
4) Choose the recipients by clicking SELECT...
This will bring you to the list of Paid orders on the store. From here you can choose individual emails to send an email to or click the check all button to select all the emails in the store.
5) Create an Email Subject - use Merge fields to personalize this.
6) Type out the body text of your email - use Merge fields to personalize this.
7) Press SEND to send your email.
Messages sent to customers through Chipply default to having the reply-to email as the Salesperson of that store. You can change this within an individual message by clicking the plus sign for Reply-to Recipients.
You also have the ability to notify any additional recipients that may not have placed an order on the store. You can do this by clicking the plus sign next Notify Recipients and then adding the email.
Lastly, you have the ability to create Message Templates in your account. This will allow you to pull in the template for emails you send often, so you're not constantly filling out the same email info.