SMS Text Message Templates

Message templates are a great way to relay information to both your contacts and your customers. We've recently addressed the benefits of setting up Email Message Templates, but you can do the same with SMS Text Message Templates! This way, your contacts and your customers can also receive text message updates regarding their stores/orders.

SMS Text Message Templates can be added to existing Messages (Launch, Order Updates, etc.), or they can be added as New Templates from scratch.

How to Add SMS Text Messages to an Existing Template:

1) Click My Account on the Top Navigation Bar.

2) On the left-hand menu, click Message Templates.

3) Find the Template you want to add Text Messages to and click Edit.

4) Under Message Type, check the SMS (Text) box.

5) Fill in the body of the Text Message, utilizing merge fields to customize the message for your specific contact/customer.

6) Select any Additional Text Message Recipients and Save.

More Information:

If you set up a Store Automated Text Message Template, then the text message will automatically be created when you launch your store (if you decide to use automated emails). The Organization Contact cell phone number must be included on the store in order for them to receive the texts.

If you set up a Message Customers Text Message Template, the text message will be created when you decide to message a group of customers (or individual customer) that ordered on a store. The customer will receive the text if the opted-in to receive texts at checkout.